returns and refunds
We hope you love your new purchase as much as we do, but if you change your mind, you have 14 days after receiving your order to return your products.
Reading: Wesc headphone warranty
you must use the shipping label provided. If it is not used, we cannot guarantee that the package will arrive at our warehouse and therefore we will not be responsible for its disappearance. Please note that we cannot cover return shipping costs, so it will be deducted from your refund. the cost of the return will amount to 8 euros for all countries except sweden where it will be 50 sek. If a change in size or a defective item is to be returned, we will bear the shipping costs.
return of your purchase1. Please put the items in the original shipping box or any other solid carton.2. Fill in the form to find out which size/color you would like to change to or if you want a refund. 3. Always enclose a copy of your order confirmation.4. place the notes inside the package.5. close the box and paste it firmly.6. follow the instructions on how to apply the shipping labelexchangespurchased items can be exchanged for a different size and color, not a different style. All exchanges are based on stock availability and are shipped to you free of charge. If you are interested in an alternative style, please return your items to us for a refund and simply purchase the new part separately. Sale items are not exchangeable, but may be returned for a full refund. /strong>Your refund will be credited to the credit card used for the original purchase.Important information:Customer will pay shipping costs associated with the return. Items must be returned in perfect condition accompanied by the return form. Please make sure all products are exactly as you received them, with the label and seal still attached. All shoes should be tried on on a carpeted surface until you have decided to keep them. shoes must be returned in their original, undamaged shoe box as it is considered part of the product.
customers have the right to return the product in its original unopened packaging within 14 days of receipt. Returns will only be accepted if the original packaging and tags are completely intact. wesc.com cannot accept returns where the tags have been removed.
for hygiene reasons, wesc only accepts the withdrawal of unused in-ear products.
Please enclose order confirmation/receipt along with unused products in original packaging.
Items purchased from authorized retailers cannot be returned.
the guarantee of wesc audio products is valid for a period of twelve months from the date of purchase. The warranty covers manufacturing defects, such as assembly defects, defective batteries or other electronic problems.
The warranty does not cover defects and damage due to loss, theft, fire, water or ultraviolet radiation, problems or damage caused by misuse, negligence (bumps, dents, crushing and failure), accidents, repair or modification. Defects caused by normal wear and aging (scratches, worn leather and peeling paint, etc.) are also not covered under this warranty.
To request a refund or product exchange during the warranty period, we ask that you provide the following: full name, order number, the problem you are experiencing, clear images showing the defective item.
saleour above policy applies during the sale period with the exception that wesc will not allow exchanges. please note that during the sale, the confirmation time may take up to 7 days.claims/defective productsif you receive a damaged or defective product, you have the right to exchange the product for a similar one or if you no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receipt of the defective product. the customer will pay all shipping costs related to the return. If the product is defective, we will refund your return shipping cost, provide you with the tracking number, and enclose a copy of your shipping cost receipt with your return shipment. a copy of the original receipt/order confirmation must be attached. your refund will be credited through the original purchase method. You can return the products by any safe transport using the tracking service. months after purchase, please contact us immediately by emailing [email protected] Please note that if you choose to pay by invoice, you will still have to pay the invoice on time and in full. you will be refunded when we have processed your return.