Samsung Galaxy S5 Active Troubleshooting – iFixit

Although the Samsung Galaxy S5 Active is rated as waterproof, it is only waterproof up to 1 meter for a period of 30 min. To check the phone for water damage, remove the battery. Underneath the battery is a small plastic square which is normally white, if it is red the phone has suffered water damage. whenever your device gets wet, dry it thoroughly with a clean, soft cloth. If your device is exposed to salt water, wash it with fresh water and then dry it completely with a clean, soft cloth. Otherwise, when it dries, salt can build up and block the microphone, earpiece, and speaker. when drying your device, be sure to pat the earpiece (top front of phone), microphone (bottom of phone), and speaker (back of phone) with a clean, soft cloth to remove as much water as possible possible. When making a call immediately after your device is wet, the microphone may have water on it, which can reduce the volume the other person will hear. after drying the device, let it air dry before making a call. if it doesn’t work you should check the battery section.

your phone won’t boot

Reading: Galaxy s5 active headphone jack not working

The battery may require a little more force when inserted to ensure all battery pins are in contact with the phone. without proper contact, the phone will not receive power.

Even when the phone is not in use, it still consumes power waiting for phone calls or text messages. the battery may have discharged, this can be remedied by using the included charging cable or swapping the battery for a charged one.

samsung galaxy s5 active battery replacement

Dropping your phone can cause internal damage even without obvious external damage. you may need to replace the motherboard or display.

samsung galaxy s5 active screen replacement

samsung galaxy s5 active motherboard replacement

See also: Best Battery Powered Mini Portable Guitar Amps – Guitar Gear Finder

the camera app turns off or doesn’t work

This popup appears and the camera will not work. it appears that there is no fix available yet, but samsung is aware of this issue and is willing to replace the device if this issue arises.

The phone’s camera may be defective and needs to be replaced.

samsung galaxy s5 active rear camera replacement

See also: AfterShokz Xtrainerz Bone Conduction MP3 Swimming Headphones review – Fill your underwater world with sound – The Gadgeteer

samsung galaxy s5 active front camera replacement

Services that the camera app relies on may take too long to load or may not respond. usually a reboot of the phone will fix the problem or it may clear the cache and data of the camera app.

The phone’s camera remains blank or black. try to turn off the phone, remove the battery and then restart the phone. You can also try closing background apps or doing a factory reset. remember to backup the data on your phone before doing a factory reset.

the camera needs to be replaced.

samsung galaxy s5 active rear camera replacement

See also: AfterShokz Xtrainerz Bone Conduction MP3 Swimming Headphones review – Fill your underwater world with sound – The Gadgeteer

samsung galaxy s5 active front camera replacement

galaxy s5 active is on, but no sound comes out of the speakers

The phone volume may be turned down or muted. press the volume rocker on the side of the device in any direction. an overlay will appear showing the current volume level and a gear icon. Pressing the gear icon will display volume sliders for ringtone, media, notifications, and system. the volume can be low enough not to be heard over background noise.

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. drag the slider as you would to increase the volume and it will no longer be muted.

if the headphones are connected to the active galaxy s5, the audio will be sent to the headphones and not to the speaker.

The speaker phone may not work. try turning off the phone, removing and reinserting the battery and restarting the phone. speaker may need to be replaced.

If you have a phone pendant that plugs into the phone’s headset jack, the phone may think the headset is connected and not send audio to the speakers. remove the charm and the phone will play the sound through the speakers.

headphones are connected, but no sound is played

The phone volume may be turned down or muted. press the volume rocker on the side of the device in any direction. an overlay will appear showing the current volume level and a gear icon. Pressing the gear icon will display volume sliders for ringtone, media, notifications, and system. the volume can be low enough not to be heard over background noise.

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. drag the slider as you would to increase the volume and it will no longer be muted.

The application you are using may be frozen or not using any audio.

Your phone’s headphone port is always exposed and could get lint trapped inside. this will interfere with the connection between the headphone plug and the socket. blow into the headphone port or use compressed air to clean it.

Your headphones may be broken and need to be replaced.

The phone’s headset port may be damaged and should be replaced.

your phone is connected to the charger but it won’t charge

The Galaxy S5 Active uses a USB 3.0 charging port instead of USB 2.0. If the phone is charging while connected to your computer that does not have a “super speed usb 3.0” port, the device may charge more slowly than when connected to the wall.

make sure the wall socket you are plugging the charger into works by charging other devices with it.

make sure the charger works by testing it on another phone with a usb 3.0 charging port.

See also: How to clean a Nintendo Switch headphone jack – CareerGamers

The battery may not be able to charge and may need to be replaced. you can buy a replacement battery from a third party or from samsung.

samsung galaxy s5 active battery replacement

the usb charging port may be broken and needs to be replaced.

the sd card is inserted but the phone cannot access it

if your galaxy s5 active does not recognize that your sd memory card is connected, turn off your phone, remove the battery and remove the memory card. when you reinsert your memory card, make sure the gold contact pins are facing down.

samsung galaxy s5 active sim card replacement

if the device does not recognize your sd card after verifying the physical connection, please insert it into your computer and format it with a fat 32 file system. remember to backup any data you have on the card, you will lose it all when you format it.

samsung galaxy s5 active sim card replacement

screen works but does not respond to touch

Take a microfiber cloth and wipe the screen to remove any water or oil. this can interfere with touch screen recognition.

display needs to be replaced.

samsung galaxy s5 active screen replacement

Most gloves will interfere with the touch screen sensors. remove any material covering your hands.

the phone works normally, except you can’t make calls

make sure your device is not in airplane mode.

Check if your device has cellular reception where you are.

If you are unable to make a call even after restarting your device and moving to a location known to have cellular service, you may need to replace the motherboard or cellular antennas.

samsung galaxy s5 active motherboard replacement

See also: Best Battery Powered Mini Portable Guitar Amps – Guitar Gear Finder

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